Return and refund policy

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Return and refund policy. You can modify this page from ADMIN PANEL >> UTILITIES >> PAGES section.

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.

  2. The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.

  3. The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in zCart packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging / box.

  4. NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.
    While handing over your package to Drop-Off station/ Pickup Agent, please collect the zCart Return Acknowledgment paper and reserve it for future reference.

    Issuance of Refunds

  5. 1. The processing time of your refund depends on the type of refund and the payment method you used.
  6. 2. The refund period / process starts when zCart processed your refund according to your refund type.
  7. 3. The refund amount covers the item price and shipping fee for your returned product.